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Shipping & Returns

Shipping Charges and Delivery Information

All orders are shipped after receipt of your order. Please note that shipping time might take longer during festive seasons or if your parcel gets held back for customs clearance. A tracking code will be emailed to you once your items get picked up by our delivery guy, so you can always check on their whereabouts.

 

Standard Shipping

Countries

Shipping Rate

>RM 400

Estimated Delivery Time

Malaysia

FREE

FREE

2-5 business days

South East Asia

RM 20 (≈USD 4.82)

FREE

7-10 business days

UK, US, Oceania and the rest of the world

RM 40 (≈USD 9.64)

FREE

10-18 business days

 

Express Shipping

Countries

Shipping Rate

Estimated Delivery Time

South East Asia

RM 45 (≈USD 10.68)

3-5 business days

UK, US, Oceania and the rest of the world

RM 195 (≈USD 47.00)

4-8 business days

 

We offer FREE SHIPPING WORLDWIDE (Standard Shipping) for purchase over RM400.

P.S. Our delivery guys do not work on weekends so all order received from Friday to Sunday will be processed on the following Monday.

 

Returns & Exchanges

All purchases made through Whimsigirl are final and there are no returns/refunds. Customers may however make an exchange, no questions asked, within 7 days from arrival of package. All products must be presented in their original packaging, not used, in saleable condition accompanied by the original receipt or a printed email receipt. 

If your exchanged items is of greater value than the original item, you will be charged for the difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference. 

Unfortunately, we could n’t take responsibility for the shipping costs incurred to return exchange items to us through mail. 

You may ship the exchange items to: 

Whimsigirl Studio
No. 3A, Lorong Wangsa 5A,
Bukit Antarabangsa,
68000 Ampang,
Selangor, Malaysia.

 

Sales Items

We do not accept returns/exchanges on any sales items purchased during our Sale period. Items purchased during our Sale period are final. 

 

Complaints

Contact us directly if you have received a defect or an incorrect item. 

Email: sales@whimsigirl.com 

Phone: +603 - 4162 9652 (10am - 6pm; GMT +8)