In General
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website may also contain links to other websites, which are not operated by Whimsigirl (WINC Studio Sdn Bhd). Whimsigirl (WINC Studio Sdn Bhd) has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Whimsigirl (WINC Studio Sdn Bhd) will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Whimsigirl (WINC Studio Sdn Bhd) or its licensors and are protected by copyright laws and treaties around the world. Whimsigirl (WINC Studio Sdn Bhd) and its licensors reserve all such rights. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Whimsigirl (WINC Studio Sdn Bhd) or its licensors. Whimsigirl.com are trademarks belonging to Whimsigirl (WINC Studio Sdn Bhd). No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks that are colourably similar without the written permission of Whimsigirl (WINC Studio Sdn Bhd).

 

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Whimsigirl (WINC Studio Sdn Bhd) you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Whimsigirl (WINC Studio Sdn Bhd) retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party that you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

a. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods that you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

b. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

c. Payment
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

d. Discount Codes
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

e. Sales Items
Items purchased during a sale are not eligible for return, exchange or credit without exception and merchandise is sold as is.

To ensure your complete satisfaction with your purchase, we kindly request that you carefully inspect the item upon receiving before washing or wearing it. In the unfortunate event that you discover any defects or issues with the product, we want to address them promptly and efficiently. However, if the item has been washed or worn, we may be unable to accept returns or exchanges for such defects.

1. The promotion is only available on Whimsigirl.com. 
2. Cancellation: Once an order is placed, it cannot be cancelled or modified. 
3. Final Sale: All items marked on sale are non-refundable, non-exchangeable and non-returnable. 
4. The promotion cannot be used in conjunction with any other offer or promotion. 
5. Offer period: 28 August 2024, 10AM to 31 August 2024, 11:59PM. Whimsigirl reserves the right to end or extend the offer period at its discretion. 
6. Defective Items: For defective item(s) received, please contact hello@whimsigirl.com with your Order Number to initiate a return. 
7. Defect item(s) must be unworn, unwashed with original tags attached. 
8. Tampering with or trying on items before contacting Whimsigirl, will void eligibility for return or exchange.

Shipping: Whimsigirl is not responsible for shipping delays resulting from unforeseen circumstances. Delivery times may differ, depending on your location and shipping provider.

 

Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Whimsigirl (WINC Studio Sdn Bhd) and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Whimsigirl’s (WINC Studio Sdn Bhd) liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability, which cannot be excluded or limited under applicable law.

 

Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

Indemnity
You agree to indemnify, defend and hold harmless Whimsigirl (WINC Studio Sdn Bhd), its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

Variation
Whimsigirl (WINC Studio Sdn Bhd) shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Malaysian courts.

 

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Whimsigirl (WINC Studio Sdn Bhd). Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Whimsigirl (WINC Studio Sdn Bhd).

 

Whimsigirl Loyalty Reward Programme Terms & Conditions

1. Whimsigirl Rewards ("Program") is a loyalty program offered by Winc Studio Sdn Bhd. ("Whimsigirl", "we" or "us").
2. By participating in the Program, you (or, if you are a minor, your parent or legal guardian) agree to be bound by these Terms and Conditions.
3. Upon successful completion of your purchase, you are entitled to redeem your points on the next immediate purchase.
4. You must use your email or be logged in into your account during checkout at Whimsigirl.com or Whimsigirl stores to enjoy privileges of a member.
5. All redemption and/or privileges cannot be transferred, cancelled, returned or exchanged.
6. Prior transactions before joining the program will not be eligible for accumulation of spending and/or credit of points.
7. Whimsigirl may in its sole discretion, amend, discontinue, add or limit the Program rules, regulations, benefits, eligibility for the Program, or qualifying criteria of tiers upgrade/renewal, or discontinue or amend the Program without prior notice.
8. Rewards points will be nullified on cancelled orders or returned products.
9. All redemptions are final and cannot be returned or exchanged for cash, other rewards, store credit or other services.
10. Any information provided as a member of the Program will be managed by Whimsigirl's Privacy Policy.
11. The Program is open to individuals who are purchasing for their personal use and/or gift.
12. The membership is non-transferrable.
13. Any abuse of the membership privileges may result in termination of your membership account, including unused privileges in Whimsigirl’s sole discretion.
14. You agree not to distribute, duplicate, reproduce, duplicate, sell, resell or transfer any feature of the Program.
15. You can cancel the membership via your Whimsigirl Rewards Account.
16. Whimsigirl reserves the right to terminate your membership for cause, such as violation of these Terms and Conditions or suspected fraudulent activity.
17. Additionally, Whimsigirl reserves the right to deactivate accounts, cancel redemptions or orders, and suspend points if abusive activity (including but not limited to reselling, exploiting glitches, creating multiple accounts, and spamming) is suspected.
18. Following membership termination, all accumulated spending and any associated tier benefits will be forfeited. You will be notified via email of your termination and the implications for your rewards.
19. Whimsigirl reserves the right to exclude individuals from the Program in its sole but reasonable discretion.
20. Whimsigirl’s decision will be final on all matters and disputes related to the Program.