Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal Everyday Girl would order or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Guide Girl Care Team and we'll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact our Guide Girl Care Team.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered. -- and we don't want that!

Our returns are free and easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for an exchange or refund to store credit for the order.

All items must be unused, unworn, no foreign smell and have their original tags attached. All items must be returned with the order invoice.

For hygiene reasons, facemask cannot be returned or exchanged unless faulty.

Whimsigirl does not accept price adjustments.

Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

• For West Malaysia, we offer ONE free return only per order number
• For East Malaysia, we offer ONE free return only per order number
• For Singapore, we offer ONE shipping charges reimbursement only per order number

*We accept returns and exchanges for leather goods within 7 days upon receiving your item. The product must be unused, in its original condition, and accompanied by proof of purchase (including the box, packaging materials such as dust bags, accessories, trade mark signs, and plastic packaging when applicable).

Return approval is at the discretion of our operations team and Whimsigirl reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.

Exchanges
If you would like to exchange size, please opt for Return for Exchange at our Returns Portal
If you would like to exchange other designs/colours, please opt for Return for Store Credit and place a new order on our site.

Final Sale Policy
Items purchased during a sale are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Shipping Errors
In the unlikely event that we process an order incorrectly, we will gladly replace it or accept it for a full refund. We provide ONE free return for Malaysia and ONE shipping charges reimbursement for Singapore. Kindly contact our customer service team here and they will assist you.

Defective Product
To ensure your complete satisfaction with your purchase, we kindly request that you carefully inspect the item upon receiving before washing or wearing it. In the unfortunate event that you discover any defects or issues with the product, we want to address them promptly and efficiently. However, if the item has been washed or worn, we may be unable to accept returns or exchanges for such defects.

Items Purchased At Other Locations
Whimsigirl Items purchased at other online stores, marketplace or any other site selling Whimsigirl merchandise may not be returned to us.

Oh no! We're so sorry about that.

At Whimsigirl, our aim is to provide you with quality garments and top-notch service at all times. However, if you've received a faulty item from us, do contact our Everyday Care Team directly via live chat or email and we will sort out any challenges immediately.

If you have made a purchase from us, you can head on over to our physical location for an exchange. Please note that this is subject to stock availability, so make sure to visit us as soon as possible or you may contact our Bangsar or KL East Store team for inquiries.

To process your exchange smoothly, we kindly request that you bring along the following:

1. Receipt of payment: This will help us verify your purchase and ensure a hassle-free exchange.
2. Order number: Providing us with your order number will assist us in locating your transaction quickly.

Please note that all items must be unused, unworn, no foreign smell and have their original tags attached.

You may initiate a return/exchange process here. As soon as we receive your return/exchange request, we will process it swiftly. All exchanges however, are subjected to stock availability at time of request.

You will get an email to help you with the exchange procedure once your request has been granted. For more information, you may refer here.

You may opt for a physical exchange at our store in Bangsar Village 2 (UGF22-23) or KL East (G1-16) if you're in the Klang Valley, subject to stock availability at the time. For a speedy process, kindly provide your full name and order number (#12345).