We are seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative. If you have excellent communication skills, a passion for helping customers, and the ability to work in a dynamic environment, we invite you to apply.

Responsibilities:

• Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and live chat.

• Provide information about products, services, and order status.

• Address and resolve customer concerns, issues, or complaints effectively and in a timely manner.

• Collaborate with other departments to find solutions to customer challenges.

• Assist customers with order placement, modifications, and cancellations.

• Ensure accurate and timely processing of customer orders.

• Stay informed about product updates and changes.

• Communicate with customers to provide updates on their inquiries, orders, or issues.

• Follow up with customers to ensure their concerns have been resolved to their satisfaction.

• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer service database.

• Ensure compliance with company policies and procedures related to customer service and data protection.

   

Additions:

• Working hours 9:00am to 6:00pm, Weekday (Normal Days)

• Working hours 8:00am to 5:00pm, Weekday (Ramadhan)

• Weekend work may be required occasionally.

Qualifications:

• High School, Diploma, or equivalent. Fresh graduates are encouraged to apply.

• Previous customer service experience is preferred.

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and attention to detail.

• Ability to handle challenging customer situations with professionalism and empathy.

• Familiarity with customer service software and systems is a plus.

• Flexibility to work part-time hours, including evenings and weekends.

  
  

Application Process:

Interested candidates are invited to submit a resume, cover letter, and portfolio showcasing their design work to careers@whimsigirl.com. Please include "Customer Service Representative - [Your Name]" in the subject line of the email.

We look forward to reviewing your application!