General FAQ 

How do I join Whimsigirl Rewards?
Create an account and start spending or sign up with your email, create a password and you’re in. 

Is there a membership fee?
Whimsigirl Rewards is free to join and use.

 

How do I earn points?

• Spend RM1 = 1 point
• Rack up bonus points by engaging with us! View all engagement activities here. 

Do I earn points on sale items or promotions?
Yes, points are earned on sale items unless otherwise stated.

Can I earn points on shipping or taxes?
Points are awarded only on the product total, excluding shipping fees and taxes.

 

Can I earn points on past purchases?

No, you will start earning points on the day you sign up or sign in for new and improved Whimsigirl Rewards.

 

Can I transfer points from different accounts?

No, points are not transferable.

 

Can I earn points for purchases made in-store and online?
Yes, points can be earned both in-store and online as long as you use the same registered account.

 

How long does it take for points to appear in my account?
Points will typically appear in your account within 48 hours of your purchase. 

 

Will my points expire?
Yes, your points will expire 12 months after the date you earned it. We'll send you a reminder before they expire!

 

Will I earn points if I pay with store credit or gift cards?
Points are not earned on purchases made with store credit, gift cards, or when purchasing gift cards. 

 

I live outside Malaysia. Can I still join Whimsigirl Rewards?

Whimsigirl Rewards is open to everyone, no matter where you’re located. Enjoy the benefits from anywhere in the world. 

 

I cancelled my order — what happens to my points?

Points earned on cancelled or refunded orders will be removed from your account once processed. If you cancel an order where points were redeemed, those points will be returned to your account.

Redeeming Rewards

How do I redeem my points for rewards?
Simply log into your account, browse available rewards, and apply them at checkout. For in-store purchases, just inform our team members!

What can I redeem my points for?
Points can be redeemed for discounts, exclusive products, early access to collections, and more, depending on your tier.

Do I need a minimum number of points to redeem?
Yes, you’ll need at least 100 points to start redeeming rewards.

Can I use multiple rewards in a single purchase?
No, only one reward can be redeemed per transaction unless otherwise stated.

Can rewards be combined with other discounts or promotions?
Rewards can typically be combined with sale items but cannot be stacked with other discount codes.

Are rewards refundable or exchangeable?
No, rewards redeemed with points are non-refundable and cannot be exchanged for cash or other products.

Tiers and Benefits

What are the different tiers of Whimsigirl Rewards?
The program consists of three tiers: Minimalist (Tier I), Essentialist (Tier II), and Individualist (Tier III). Each tier unlocks exclusive perks as you earn more points.

 

How do I upgrade to a higher tier in Whimsigirl Rewards?

Your tier is based on total points earned in a calendar year. Once you earn the required points, you’ll automatically move to the next tier.

• Minimalist: This is your starting tier when you first sign up.
• Essentialist: Upgrade to this tier after spending RM501 within the same year. 
• Individualist: Reach this tier after spending RM1,501 within the same year. 

 

Will my tier status expire?
Yes, your tier status is valid for 12 months. To maintain your current tier, you’ll need to meet the minimum spending requirement within that time. If you don’t, your tier status will be adjusted accordingly.

 

What happens if I don’t maintain my tier status?
If you don’t earn enough points within a year, you’ll move down a tier, but you’ll still enjoy rewards based on your new tier.

 

Do tier benefits last for a specific time period?
Yes, tier benefits are active for 12 months from the date you qualify for the tier. Only Tier 3 - Individualist members can redeem lifetime vouchers that never expire.

How can I redeem my Welcome Gift once I've upgraded to another tier status?
Once you’ve upgraded, you can redeem your Welcome Gift by visiting your Rewards profile page and adding it to your cart. For in-store redemption, simply collect your gift at the counter after our team verifies your tier upgrade.

 

Can I redeem my Welcome Gift immediately after upgrading, or only after making the qualifying purchase?
Your Welcome Gift can only be redeemed with your next purchase, as points take time to reflect in your account. We're working on improving this process!

Why can't I add my Welcome Gift to my cart?
Make sure you’ve successfully upgraded to a new tier! Once you’re in the right tier, you can redeem your Welcome Gift without needing to make an additional purchase—standard shipping rates apply. 

Managing My Account

How can I check my points balance?
Log into your account online or ask our in-store team to check your current balance and tier status.

 

What should I do if my points aren’t showing up?
If your points don’t appear within 48 hours, please contact our customer service team with your purchase details.

 

Can I transfer my points to someone else?
No, points are non-transferable and must be used by the account holder.

 

How do I update my account details?
You can update your information by logging into your account on our website.

 

Can I change my birthdate?
No, once your birthdate is entered, it cannot be changed.

 

What happens if I forget my login details?
Click ‘Forgot Password’ on the login page, and we’ll send instructions to reset your password.

 

Troubleshooting & Support

Who can I contact if I have questions about my points or rewards?
You can reach out to our customer service team via email at hello@whimsigirl.com or through our in-store team for assistance.

 

What should I do if I didn’t receive points for a purchase?
Contact us with your order number or receipt, and we’ll help resolve the issue as soon as possible.