Company Overview: We are committed to delivering exceptional customer service and satisfaction.

We are currently seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative.

If you have excellent communication skills, a passion for helping customers, and the ability to work in a dynamic environment, we invite you to apply.

Working hours: Monday - Friday. May extend over the weekend.

Job Description:

• Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and live chat.
• Provide information about products, services, and order status.
• Address and resolve customer concerns, issues, or complaints effectively and in a timely manner.
• Collaborate with other departments to find solutions to customer challenges.
• Assist customers with order placement, modifications, and cancellations.
• Ensure accurate and timely processing of customer orders.
• Stay informed about product updates and changes.
• Communicate with customers to provide updates on their inquiries, orders, or issues.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer service database.
• Ensure compliance with company policies and procedures related to customer service and data protection.
   

Qualifications:

• High school, diploma, or equivalent.
• Previous customer service experience is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging customer situations with professionalism and empathy.
• Familiarity with customer service software and systems is a plus.
• Flexibility to work part-time hours, including evenings and weekends.
  
  

Application Process: If you are passionate about delivering exceptional customer service and thrive in a part-time role, please submit your resume and a brief cover letter outlining your relevant experience to careers@whimsigirl.com.

Please include "Part-Time Customer Service Representative - [Your Name]" in the subject line of the email.

We look forward to reviewing your application!