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Part-Time Customer Service Representative

Company Overview: We are committed to delivering exceptional customer service and satisfaction.

We are currently seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative.

If you have excellent communication skills, a passion for helping customers, and the ability to work in a dynamic environment, we invite you to apply.

 

Working hours: Monday - Friday. May extend over the weekend.

 

Job Description:

  • Respond to customer inquiries promptly and professionally through various communication channels, including phone, email, and live chat.
  • Provide information about products, services, and order status.
  • Address and resolve customer concerns, issues, or complaints effectively and in a timely manner.
  • Collaborate with other departments to find solutions to customer challenges.
  • Assist customers with order placement, modifications, and cancellations.
  • Ensure accurate and timely processing of customer orders.
  • Stay informed about product updates and changes.
  • Communicate with customers to provide updates on their inquiries, orders, or issues.
  • Follow up with customers to ensure their concerns have been resolved to their satisfaction.
  • Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer service database.
  • Ensure compliance with company policies and procedures related to customer service and data protection.
     

Qualifications:

  • High school, diploma, or equivalent.
  • Previous customer service experience is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle challenging customer situations with professionalism and empathy.
  • Familiarity with customer service software and systems is a plus.
  • Flexibility to work part-time hours, including evenings and weekends.

Application Process: If you are passionate about delivering exceptional customer service and thrive in a part-time role, please submit your resume and a brief cover letter outlining your relevant experience to careers@whimsigirl.com.

Please include "Part-Time Customer Service Representative - [Your Name]" in the subject line of the email.

We look forward to reviewing your application!

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