Responsibility
Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you would like these returned to you, shipping cost are borne by the customer.

Fair use
If we notice an unusual pattern of returns activity that does not sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads or the items returned does not match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we have made a mistake, please reach out to our Customer Representative Team at hello@whimsigirl.com

Please note, we reserve the right to take legal action against you if the items you return does not match what you ordered. 

Returns are free and easy. Return request must be submitted within 30 days from the purchase date via our Returns Portal. You may choose an exchange or a refund (store credit or original payment method).

For Leather Goods, return requests must be submitted within 7 days of receiving the order.

Items must be unused, free of foreign scents, with original tags attached, and in saleable condition. All returns must include the Order Invoice.

Processing takes up to 7 business days from the date the return is received. You will be notified by email once completed.

Free Return Limits

• West Malaysia: One free return per order number
• East Malaysia: One free return per order number
• Singapore: One shipping reimbursement (up to RM25) in store credit per order number

Return approval is at the discretion of the operations team. Non-compliant returns will be shipped back to the customer with applicable shipping charges.

Exchanges

• For size changes: Select “Return for Exchange” in the Returns Portal.
• For a different design or colour: Select “Return for Store Credit” and place a new order.

Final Sale Items
Sale items are not eligible for return or exchange. No exceptions.

Order Errors
If an order is processed incorrectly, it will be replaced or refunded. One free return is provided for Malaysia, and one shipping reimbursement for Singapore. Contact customer service for assistance.

Defective Products
Inspect products upon receipt, before washing or wearing. Washed, worn, or altered items may not be eligible for return or exchange.

Third-Party Purchases
Products purchased from other retailers or marketplaces cannot be returned to Whimsigirl.

Pricing Errors
Orders affected by pricing errors, system malfunctions, or technical issues may be cancelled. Customers will be informed, and a full refund will be issued within 14 working days (subject to payment provider timelines).

If you have received a faulty item from us, please contact our Customer Representative Team via live chat or email them at hello@whimsigirl.com and they will sort out any challenges immediately.

If you have made a purchase from us, you can head on over to our physical location for an exchange. Please note that this is subject to stock availability, so make sure to visit us as soon as possible or you may contact our Bangsar or KL East Store Team for inquiries.

To process your exchange smoothly, we kindly request that you prepare the following:

1. Receipt of payment: This will help us verify your purchase and ensure a hassle-free exchange.
2. Order number: Providing us with your order number will assist us in locating your transaction quickly.

All item(s) must be unused, no foreign smell, have their original tags and in a saleable condition

You may initiate a return/exchange process here. As soon as we receive your return/exchange request, we will process it swiftly. All exchanges however, are subjected to stock availability at time of request.

You will get an email to help you with the exchange procedure once your request has been granted.

You may opt for a physical exchange at our store in Bangsar Village 2 (UGF22-23) or KL East (G1-16) if you are in Klang Valley, subject to stock availability at the time. For a speedy process, please provide your full name and order number (#12345).

In-store purchases must be physically returned at a Whimsigirl store and cannot be shipped to our HQ or Whimsigirl store.

Whimsigirl is not responsible for returns shipped to our HQ or Whimsigirl store.