Shipping & Returns
Shipping Charges and Delivery Information
All orders are dispatched and shipped out after a purchase is complete. Please note that shipping time might take longer during festive seasons or if your parcel gets held back for customs clearance. A tracking code will be emailed to you once your items get picked up by our delivery guy, so you can always check on their whereabouts.
*For PRE-ORDER purchases, the goods will be shipped from the mentioned date in the description section of the product page in a chronological order.
|COUNTRIES||SHIPPING RATE||ESTIMATED DELIVERY TIME|
|Malaysia||FREE||3-5 business days|
|Singapore||RM 30||3-7 business days|
|ASEAN countries (Brunei, Indonesia, Philippines, Thailand and Vietnam)||RM75||3-7 business days|
|UK, US, UAE, Europe and others||RM120||4-8 business days|
|Rest of the world||RM250||4-10 business days|
P.S. Our delivery guys do not work on weekends so all order received from Friday to Sunday will be processed on the following Monday.
Returns & Exchanges
All purchases made through Whimsigirl are final and there are no returns/refunds. Customers may however make an exchange, no questions asked, within 14 days from arrival of package. All products must be presented in their original packaging, not used, in saleable condition accompanied by the original receipt or a printed email receipt.
If your exchanged items is of greater value than the original item, you will be charged for the difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference.
Unfortunately, we couldn’t take responsibility for the shipping costs incurred to return exchange items to us through mail.
You may ship the exchange items to:
No. 3A, Lorong Wangsa 5A,
Taman Wangsa Ukay,
We do not accept returns/exchanges on any sales items purchased during our Sale period. Items purchased during our Sale period are final.
If you have received a damaged, defective, or incorrect item, contact email@example.com with a photo of the damage, or the wrong item you received, as well as your order number. We will take care of you!
Phone: +603 - 4162 9652 (10am - 6pm; GMT +8)